Prepare for your trip to

The North Pole!


Make the most of your Santaland experience, read the answers to frequently asked questions below, along with helpful things to know before you go.


General FAQ

What is the wishlist and do I need to write one before my visit?

The wishlist is a new and exciting interactive opportunity for you to let Santa know what your child(ren) want for this Holiday season! Writing out your child's wishlist prior to your visit will help Santa and his helpers create a truly magical and unforgettable experience. 

Where is the best place to park for Santaland?

The most convenient parking garage to Santaland is the Blue Garage located next to Banana Republic on the corner of I-635 and Dallas North Tollway. In addition to self park, valet parking is available at the main entrance in front of The Grill on the Alley. Valet parking is $7 for the day. 

What is your refund policy?

In order to qualify for a full refund, you must cancel within 24 hours of your reservation time. For additional information regarding the refund policy, please contact our Santaland set at 972-898-8809. 

Do I need to book a reservation?

Although reservations are not mandatory, we highly encourage them to ensure a seamless experience. Our reservation system will help you and your family pick a preferred time, pre-select and pre-purchase your packages so that all you have to do while at Santaland is enjoy! Having a reservation will also prevent you from waiting in long lines, especially during peak hours throughout the season.   

What is included in my reservation?

Your reservation includes your preferred timeslot, an opportunity to create a personalized experience and pre-purchasing your pictures. Pre- purchasing your pictures will guarantee a faster and easier experience at check-out. 

What is your rescheduling policy?

If you are unable to make it to your original reservation time, simply log back into your profile page, using your username and password, and select a new available date/time from the calendar. 

What is your cancellation policy?

We understand that things come up and in the event that you are no longer unable to visit Santaland and need to cancel your reservation, please be sure to cancel at least 24 hours in advance. Cancellations with less than 24 hours notice may be ineligible for a full refund.  

My digital download isn't working, what should I do?

If you are experiencing issues with your digital download link please call us at 972-898-8809 or send us an email to 

I need more photo prints.

Didn't get enough photos of your special moment with Santa? No worries! Simply call us at 972-898-8809 and one of our Santaland helpers will be able to help with this request! You can reach us via email at 

I have a comment/feedback.

We always want to hear from our guests. Feel free to leave us a comment or suggestions for next year via email at

Where is Santaland?

Santaland is located on level 1 next to Banana Republic 

Running late to your reservation

If you are running late to your reservation time, please give us a call at 972-898-8809. We highly encourage that you arrive to Galleria Dallas at least 15 minutes prior to your reservation in order to accommodate shopping center and  parking traffic

Hours, break times

Please visit the main page on the reservation portal to see daily hours and break times. 

Is there a restroom inside the set?

Although there isn't a restroom inside of Santaland, there are restroom facilities on the third level next to Old Navy - just 2 floors above Santaland. 

Can I get additional prints after the holidays?

If you need additional pictures after Santa has gone back to the North Pole simply call us at 1(800)210-7698 ext 101 or email us at to request additional prints. 

Is this a kid friendly environment?

Santaland is a family-friendly environment and we ask that all guests conduct themselves in a respectful way in accordance with Galleria Dallas House Rules along with all laws and local ordinances. View Galleria Dallas house rules here. 

When should I arrive for my appointment?

Please plan to arrive to Galleria Dallas at least 15 minutes prior to your reservation in order to accommodate shopping center and parking traffic. Once on property, we recommend that you check-in at Santaland at least 5 minutes before your reservation. 

Are reservations available Christmas Eve?

Reservations will be available between November 15-December 23. Reservations or rescheduling times will not be available on December 24th. However families are welcome to visit on a first come first served basis on December 24th 9 am-4 pm. Please be advised that the walk-up line cutoff will be 3 pm.

Is personal photography allowed?

While there are a few selfie moments throughout your journey and we welcome the use of photography in those designated areas, photography inside of Santa's study is strictly prohibited. We greatly appreciate your cooperation. 

Are strollers allowed in the house?

Due to limited space inside of Santaland, strollers will not be allowed inside. There will be a designated stroller parking area just outside Santaland where you can leave your stroller. Please look for the sign indicating where to leave your parked stroller or ask one of Santa's helpers for assistance!  

How many people does a reservation accommodate?

Santaland reservations via online booking can accommodate up to 8 people (children and adults) per reservation. If your party size is larger than 8 people please contact us at 972-898-8809 to book your reservation with one of Santa's elves! 

Is there a line to experience Santaland?

With a reservation: 
Families who have a reservation are provided with a check-in time on their confirmation email. After checking-in, guests will have a small waiting window to prepare for their Santaland experience. Wait times can vary based on highly visited dates and times throughout the holiday season. 

Without a reservation: 
Families who have not made a reservation to Santaland, can inquire about same day availability with the check-in elf. Please be advised that walk-up guests may experience wait times up to 30 minutes or more. 

How do I make a reservation?

You can easily book your reservation to Santaland via our holiday website by selecting BOOK NOW from the main page. Reserving your time is easy and only takes about 5 minutes to complete. 

Can I add additional guests to my reservation?

Additional guests cannot be added through the website once a reservation has been booked. If you need to add more guests to your reservation, please call us at 972-898-8809  at least 48 hours prior to reservation. Please be advised that your original reservation time may not be available to accommodate your new party size; In the event that this happens, we will do our best to get you the next available reservation time.